Call Statistics

Please review the information below regarding the nature of business calls.

• 67% of calls are less important than the calls they interrupt
• 75% of business calls failed to reach the desired party, first try
• 50% of business calls are not business related
• 50% of business calls are one way messages not requiring response
• 67% of the time, key employees are inaccessible by phone
• 90% of receptionist taken messages have complete information
• 88% of people think recording are less effective than a live person
• 31% of the people rarely or never leave a message on a recorder 

When one examines these statistics closely, it becomes apparent very quickly response to telephone calls will go a long way in determining the success of your business. It is also interesting to note 31% of callers will rarely or never leave a message if they reach a voice mail recording. When one puts in perspective the amount of money businesses spend to make their phone ring, it is staggering to think one third of potential sales calls will be lost if the caller is greeted by a voice mailbox or answering machine. While most businesses cannot afford the luxury of staffing their phones on a 24-hour basis, most can and should consider using an answering service. 

For more information on our services please email sales at answerfirst.com , follow the links found on this page,  or call our toll-free number 1-888-898-1179to speak with one of our sales representatives. Monday – Friday 8:00am to 4:00pm EST.